How it Works

From the Florence Peretola Airport to Florence Hotels:
Once your reservation is confirmed, Select Italy will send you a confirmation voucher with a reserved time. The driver will be waiting for you in the Arrivals Hall holding a sign with your name. Stops may be made at other hotels for their guests and journey times will be approximately 30 minutes to 60 minutes, depending on traffic. Stops may be made at other passenger's hotels.

From Florence Hotels to the Florence Peretola Airport:
Once your reservation is confirmed, Select Italy will send you a confirmation voucher. Please present your voucher to the shuttle driver upon pick-up from your hotel. Please be in your hotel's lobby and ready to leave at least 5 minutes before your reservation time. The shuttle will be on a schedule and it will not be possible to wait for guests for any longer than a few minutes. Stops may be made at other hotels for their guests and journey times will be approximately 30 minutes to 60 minutes, depending on traffic and the number of stops. Stops may be made at other passenger's hotels.

Please note that the Florence Airport Shuttle Service does NOT go to hotels located outside of the city center. For hotels located outside of the city center, please consider a private transfer instead.

Additional Information

Hotel:
Please note that some hotels have restricted or no shuttle access. Clients will be notified prior to being charged if this applies to their hotel.

Luggage:
Two pieces of luggage are allowed per person (suitcase and hand luggage). Special-volume items and items in excess of this allowance will incur fees equivalent to extra passengers, which must be paid for at the time of booking.

If you will have extra luggage, please book the extra passenger space as appropriate (one passenger booking allows for one suitcase and one piece of hand luggage). At the end of your order, please indicate how many of the passenger bookings are solely for luggage and how much extra luggage there will be.

Service Policy

PLEASE READ CAREFULLY

Airport to Hotel:
All no-show clients will have their shuttle service cancelled and will be charged the full price. No-show clients are those who do not show up at the established place and time for any reason.

If the client's flight has been delayed or changed, clients must call the emergency numbers provided on the voucher before their reservation time for any possibility of a change to the service. If the service change request is received less than 24 hours before the original reservation time, clients will be required to purchase new tickets.

Clients with next-day flight delays or changes, including canceled and missed flights, must call Select Italy before their reservation time for any possibility of a change to the service. Service changes, both same- and next-day are not guaranteed. If the service change request is received less than 24 hours before the original reservation time, clients will be required to purchase new tickets.

Hotel to Airport:
All no-show clients will have their shuttle service cancelled and will be charged the full price. No-show clients are those who do not show up at the established place and time for any reason.

Clients with canceled flights must call Select Italy for any possibility of a change to the service. Service changes, both same- and next-day, are not guaranteed. If the service change request is received less than 24 hours before the original reservation time, clients will be required to purchase new tickets.